Refund policy

 

Custom-Made Products

As our number plates are made to order, we do not accept returns or offer refunds for reasons such as a change of mind or an incorrect registration supplied by the customer, except where required by law.

This does not affect your statutory rights. If a product is faulty, damaged on arrival, incorrectly manufactured or does not match the agreed order, please contact us within 31 days of receiving your order so we can assess the issue and provide an appropriate remedy in accordance with applicable consumer law.

Return postage must be paid by the buyer, and the order must be returned within 14 days of the return details being provided. Once your order has been received by Redline Plates and has passed our inspection, the return postage cost will be refunded.

3-Year Warranty

Our number plates are covered by a 3-year warranty against manufacturing defects, subject to the applicable warranty terms.

Drilling, cutting, modifying or otherwise altering a plate after delivery may invalidate the warranty where the modification has caused or contributed to the defect or damage.

This warranty does not affect your statutory consumer rights.

Cancellation & Amendments

Orders can be cancelled or amended within 15 minutes of placing the order. After this 15-minute window has passed, we may be unable to accept cancellations or amendments as your order may have already entered production.